After decades of dealing with insurance adjusters in personal injury cases, this Syracuse personal injury attorney has come up with his personal list of do’s and don’ts in his dealings with them. I published my first two rules yesterday here. Below are the last three rules for dealing with a personal injury insurance adjuster:
Rule # 3: Know the Medical Records Better than the Adjuster
When adjusters calls me, I often put them into voicemail so I can review the medical records and highlight the key facts before speaking to them. I then call them back with the highlighted records in front of me. Now I am ready to talk. That’s because adjusters often have a “cherry-pick” method of discussing a case. They take only selective quotes from doctors that supports their position that the injuries are not so bad. But it won’t work with me. I am ready to cherry-pick back at them. The adjusters will quickly see I am no pushover and they are going to have to deal with me, and with ALL the medical records, not just their selective reading of them. Believe me, it’s worth the effort.