Yet another study, reported yesterday in the New York Times, indicates that so called “defensive medicine” — ordering extra tests and performing extra procedures in an attempt to avoid getting sued for malpractice — doesn’t reduce the number of lawsuits. What does drastically reduce medical malpractice claims (besides being a careful and good doctor) is being a GOOD COMMUNICATOR with the patient. That’s because patients rarely sue doctors they like, who treat them with kindness, and who listen to them. Doctors who are liked – because they connect well with the patient — can make mistakes that will often be forgiven. But the same patient wouldn’t think twice about slapping a lawsuit on a cold, distant, non-listening doctor.
I have not seen any similar studies for the legal profession, but it would make perfect sense that lawyers who communicate well with their clients are less likely to get sued. So, fellow lawyers, treat your clients right, listen to them, take the time to explain things to them, joke with them – in sum, win their love! That’s the best malpractice insurance you can buy – and it’s free!
Email me at: firstname.lastname@example.org I’d love to hear from you!
Michael G. Bersani, Esq.
michaels-smolak.com Central NY Injury and Malpractice Lawyers
Michaels & Smolak, P.C.