I blogged the other day about how good it feels as a lawyer to get a “thumbs up“. In that blog post, I was talking about a nice email I got from a Rochester New York personal injury lawyer who heard me lecture to a room full of other New York accident lawyers about New York personal injury law issues.
It is nice to get validated by a judge, a jury, and other lawyers, but what I love most is when clients praise me. They are what’s most important to me.
What am I talking about? There is a website, “AVVO“, which is growing more and more popular, and which gives clients a place to write reviews of their lawyer. I am proud to say that I have a “perfect” (10 out of 10) AVVO rating. But I am even more proud of what my former clients have written about me on my AVVO site. Here are some selected quotes:
One client, whose Syracuse New York construction accident case I handled, wrote, “Mike did an excellent job on my case. He kept me informed on everything that was happening and what needed to be done. He even called us to see how we were doing just because he wanted to. Mike treated me and my family more than just clients, he treated us like friends. I would not hesitate to call Mike if I needed him to represent me again“.
Another client, whose Geneva New York trucking accident case I handled, wrote, “Mr. Michael G. Bersani handled my (NY) personal injury case and has successfully completed it in 2010. In the past three years, Mr. Bersani is committed and enthusiastically devoted to my case. We had over 400 email communications, about 10 personal meetings and numerous telephone conversations regarding my case. Mr. Bersani is friendly and trustworthy. He is knowledgeable but willing to learn something new; he has his own professional judgment but likes to listen what you think. He is a good listener and also willing to share his feeling with me. Mr. Bersani is professional and uses his wisdom to fight for my interests; he has very good understanding and tirelessly works with me; he is respectful and treats me very well. Mr. Bersani is easy to approach. Whenever I have questions, he responds me promptly. He is very kind and offers me various help whenever I need. I feel he is not only my legal advisor but also my friend. Michael G. Bersani has my highest recommendation. I would highly recommend Michael Bersani as your attorney.”
A third client wrote, “Although we lost the original case in Cayuga County Supreme Court, Michael prevailed receiving a unanimous 5-0 judgment from the Supreme Court of the State of New York, Appellate Division, Fourth Judicial Department in Rochester. Michael did an outstanding job litigating my dispute and I would highly recommend him to anyone.”
So, yes, I am proud of my Central New York personal injury case results, but I am most proud of how my clients feel about me at the end of the day. It proves my theory of good lawyering — if you give each client, and each case, your full devotion and dedication, win or lose, you won’t have an unhappy client.
Feel free to email me at: firstname.lastname@example.org I’d love to hear from you!
Michael G. Bersani, Esq.
michaels-smolak.com Central NY Personal Injury Lawyer Michaels & Smolak, P.C.